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Cancellation & Return
Cancellation & Return
ReturnsNEW - 10 DAYS RETURNS ON ALL ONLINE ORDERS!If you wish to return an item for refund or exchange details of our returns policy can be found below. If you require further help then please view the returns FAQ’s on Account or please contact us on customer service team email@example.com will be happy to help you.NB. We regret that we cannot refund the purchase of a gift card.Returning an itemIf you receive an item that is faulty or incorrect, please notify us within 10 days. We will replace the goods or refund your payment, as appropriate.Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please return them without removing the cellophane wrapper.To return an item, please obtain an RMA (returns) number. To do this, click 'My Account' at the top of the page, click on, click the relevant order number and scroll down to the Returns section of the order page. From here you can request an RMA number.You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email.We cannot offer a refund or a return on an item unless you retain the item and its original packaging.Returns FAQ'sI have received an item that I didn’t order.Please contact our customer service team via telephone on +971 56 953 9998 (Saturday - Wednesday, 9.30am - 6.00pm, UAE time) or by emailing us at firstname.lastname@example.orgI have changed my mind - can I return my order?Return of unwanted items is at our discretion and we'll only consider returns on goods that are unopened and in original condition with all tags and/or packaging.Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery.To return an item, please obtain an Order ID (returns) number.I am missing an item from my order.This needs to be reported to our customer service team within 72 hours of receipt of your parcel , you must ensure that you keep all the packaging as you may be asked to return it – please contact them via telephone on +971 56 953 9998 or or by emailing us at email@example.comMy order is damaged, what do I need to do?This needs to be reported to our customer service within 72 hours of receipt of your parcel – you must ensure that you keep all the packaging as you may be asked to return it – lease contact them via telephone on +971 56 953 9998 or by emailing us at firstname.lastname@example.orgWe are here to help and will do everything within our power to ensure you are happy with our products and services and continue to shop with www.markaperfume.com